Tag Archive for 'HFE'

The infamous Caps Lock key

Caps lock key on a modern PC keyboardEveryone knows that the QWERTY keyboard layout sucks, because it carries a legacy from the early typewriter days; still, we’re all locked into its use and live in oblivion of what we’re missing. But we have another legacy from mechanical typewriters that is hard to forget because it bites us daily. i REFER TO THE cAPS lOCK KEY.

It is interesting to trace the history of this design infamy. Originally, it made a lot of sense: in a mechanical typewriter the Shift keys did just that: they shifted the type mechanism vertically so the type bars would hit the paper with the uppercase letters; and the Shift Lock key would keep the keys locked in this position. This key had to sit right above the Shift key, because it physically latched it in a depressed position; hitting Shift again would release the lock. It was very easy to see (and feel) whether Shift was locked or not, because both keys would be depressed when the lock was engaged. The photos below are from an antiquated Royal typewriter; you can see how the Lock key holds down the Shift key on the right (and note the quaint caption on the latter key - Shift / Freedom, in allusion to releasing the Lock).

Shift Lock in an old typewriter

Early computer keyboards carried this idea forward, with a Shift Lock or Caps Lock key that had two physical positions: depressed for Lock, and flush with the other keys when released. You could therefore tell when you were in Caps mode, and would notice immediately if you hit the lock accidentally while touch typing. The delightful Commodore 64 had this feature, among others; the photos show a keyboard that came with the collection of homebrew boards described here, from the late 70s.

Two-position Caps Lock in a 1970s keyboard

Later, as keyboard makers sacrificed quality for cheap manufacturing, the more complex and different two-state key was replaced with a momentary key like all the others, with electronics to implement toggle action. Gone was the tactile feedback. Now a simple brush of the finger could accidentally lock you in Caps mode. Worse still, the position of the Lock key next to the left Shift key, which made sense a century ago, was retained - placing this relatively little used key right in harm’s way.

I don’t see manufacturers giving us back the 2-position key (it would cost them a few cents, after all), but the least they could do is move this stupid key to the top row, next to the Scroll Lock, where it will remain unused, unnoticed, and harmless.

So, what can we do about this? Well, one thing we can do is disable the offending key. No need to tear it out - I used KeyTweak, a free key remapping utility, to disable it on my Windows XP system. Good riddance!

Also, if you use MS Word, you may be unaware that depressing Shift+F3 repeatedly will change any selected text to lowercase, uppercase, and sentence case; a very useful feature after YOU’VE ACCIDENTALLY HIT sHIFT lOCK AND CONTINUED TYPING.

One hand!

Here is an absolutely trivial product feature that turns out to be very nice. This is the latch release for the more recent IBM (now Lenovo) Thinkpad notebook computers.

I’ve been through more models of Thinkpad than I remember, and until the T4x series they all had two latch releases on the front edge of the lid. Then came the T40, and it only had one, on the right, which actuates both latches through an inner linkage. When I first saw this I was disdainful: who cares, after all? But when I started to use a T41, I realized how useful this feature is. These days we mobile users run around the workplace from meeting to meeting with our notebook; and until someone comes out with the secondary displays we’ve seen on futuristic promotional videos (but never in reality), we often have to open the notebook to check details of our coming meeting while walking towards an elevator… and with the single-latch arrangement, you can hold the machine in your left hand while opening its screen with the right.

Like I said, a trivial detail, but it really is useful. A nice piece of design from IBM!

Invisible writing on medicines

Here is a box containing some medicine. As the law requires, it has the lot number and expiration date clearly marked. Well, OK, not clearly… in fact, the information is barely visible at all. The law, one can guess, says nothing about the information having to be Legible.

Medication box

It’s not like making the text visible is so difficult… as the next photo proves.

Medication Box

Backlit cellphone keys - not such a good idea!

Have you had the experience, as a child, of discovering the optical properties of oiled paper?

I remember it well… I was an avid reader as a kid, and when a smudge of oil from some snack would get onto my books I’d notice that the translucent oily spot that looked darker than the paper would become lighter when you held the page up to the light. Before long it occurred to me that if the shade of oiled paper can go from darker to lighter as you raised the page, there must exist an intermediate position where the spot would become invisible as its shade became identical to the dry paper’s. Sure enough, so there was!

We met the hard to read keyboard on my Nokia 6230i before. Well, apparently the keyboard designers at Nokia were also trying to emulate the oil/paper experiment from my childhood…

Nokia 6230i keys in daylight

Like many handheld devices these days, the keyboard on this phone is backlit. The numbers are translucent, and a strong white light can shine through. Seemingly a great idea, for night time use. Now in bright daylight this works fairly well. The backlight gets washed out in the sunlight and although the transparent digits are of a lower contrast than a black ink would have provided, you can see them well in dark gray on silver (since the keys are silver and reflect ambient light in unpredictable ways, the contrast admittedly varies, as seen in the photos; I’ve already commented on the advisability of plain black on white for optimal viewing). But once evening starts to fall…

Nokia 6230i backlit keys in low ambient lightThe third photo shows what happens in lower ambient light. There is an intermediate light level when the transition from dark numerals on bright silver to white backlit numerals on dark silver just evens out, and the numbers become almost invisible. In fact, since the backlight source is localized, different keys reach this point at different light levels; in the photo the “7″ is in day mode, the “0″ is in night mode, and the 5 is barely visible - just like the oil spot on those old books.

Now imagine trying to distinguish these keys while driving, with the phone in a hands-free cradle, where you can’t touch-type and you need your attention on the road.

So, what can we do about this? Well, we could prefer black keys with white digits - then the day and night contrast would be the same so there would be no crossover point of invisibility. Another good idea (which I recall seeing on some devices) is to make the backlight come on only in truly low light conditions. And of course, we should test the devices we buy in all situations, not just in the bright showroom where we normally make buying decisions…

An uncommunicative printer

We got this new HP LaserJet M5035 multifunction printer/copier at my workplace that is very sophisticated and capable. It has a high res touch screen that it uses to accept our commands and to tell us what’s going on.

So today it had a fault and advised me to cycle its power, which I did. The printer then went into a boot sequence, complete with whirring sounds and flashing lights, that took long minutes… very long minutes. :-(

And all through it, its wonderful display screen showed an HP logo growing larger and smaller, larger and smaller… endlessly. Very neat, but didn’t it occur to the designers of this machine that the user would much prefer a simple text message like “Machine warming up… should be ready in X minutes“?

Ode to a round knob

“O knob, thou whose perfect roundness doth . . .”

Nah. A poet I’m not. Still, I would if I could, because the round knob is a fast disappearing species, a trend well worthy of lament.

Round control knobs on an oscilloscope

Throughout the 20th century the round control knob was a mainstay of human interface design for electronic devices. With good reason: it was perfectly suited to humans’ major feature, the opposable thumb. You grasped the knob between that thumb and forefinger and you had superb fine control of the knob’s angular position. If the function called for finer control, you just used a fatter knob. At the machine end of this human/machine interface the knob could rotate a switch, a variable capacitor, or a potentiometer - there were many analog devices back then that lent themselves well to rotary control.

Today most of our input components have gone digital, and are either computer controlled or handled by pushbutton switches. This makes sense in some cases, but there are still many situations when a function is intrinsically analog (say, a volume control on a car radio) yet the designers are making the controls digital (say, by using a pair of + and - pushbuttons). This is pure evil from a human engineering perspective: the round knob is much more intuitive, convenient, and faster to boot. And it really was worthy of the name control: it gave the user a sense of controlling the instrument, instead of fighting it…

I’m sure the electronics driving the volume these days are fully digital, but even so a round knob with some D/A conversion is the correct choice. It must also be more expensive to make, because the radio makers - preferring low cost to user experience - increasingly shy away from it. :-(

The Eject button: Location, location, location!

Here is our Toshiba DVD player. It works well enough, but its design does make you wonder…

I’ve already extolled its remote control’s virtues (Not). Well, here is the unit itself. You turn it on with the round button at the right; good enough. Then you look for the Eject button, to open the tray. And you look. And you look??? because it is in the wrong location.

Toshiba DVD Eject button location

The button is marked in the photo with the red arrow. The point is, that is the last place you’d look for it! It is there to open the disc tray, which is far to the left. You end up reading the button captions - and these are quite tiny and hard to discern, of course - until you find it.

To quantify the extent of this design crime, compare the DVD player with the VCR on which we have it standing. Compare the red and green arrows’ lengths. That’s the difference between Human Centric Design and… whatever it is they did on the DVD unit. See what I mean?

Eject Buttons on Toshiba DVD and on Sony VCR

Invisible buttonware

One evening a neighbor knocks on my door. She just got a new cellular phone, and she has a basic question: which key does she press to accept an incoming call?

Now this lady is not a youngster, but she’s used cellphones before; surely she must know that you press the key with the green handset image? Well, yes, she knows, but she can’t figure out which key that is. I think, Huh??? … But then I look at her instrument, and I see what she means. What used to be an image of a handset has degenerated into a tiny thin squiggle, similar to other tiny thin squiggles on some other keys. And yes, perhaps she could discern that this squiggle is a bit greenish, especially if she had a magnifier…

Cellular phone key comparison

The problem is all too visible in the left photo, which is of my own Nokia 6230i: the four keys at the top have identical looking thin marks, and the colors of the bottom two, though red and green, are very hard to discern at a glance (which is the way they should be discerned; especially when you’re driving with the phone in a hands-free cradle). Compare this to the other photo, from a different model. That’s what good human engineering should provide!

So, what can we do about this? If you work at a cellphone manufacturer, by all means have a word or two with your design department… I don’t, so all I could do was fix my own problem. Here is what I did to my Nokia. Problem solved.

Nokia cellphone with stickers