Archive for September, 2010

What positronic brains are really made of

There is a progression in the components of electronic computers. In the forties and fifties they were made of vacuum tubes; in the sixties, of transistors; in the seventies and later of increasingly dense silicon chips. And in the future, according to the vision of SciFi master Isaac Asimov, there will be positronic brains, small enough to fit in a robot’s skull, and they will be based on the interplay of positronic potentials in a platinum-iridium matrix. But wait… according to Hollywood, there will be something else.

Enter the 2004 movie “I, Robot”. This has its drawbacks, from the blatant product placement to the inevitable hyperactive hollywoodization of Asimov’s lovely book. Still, the CG robots are neat, and I enjoyed watching it – and something caught my eye about 66 minutes into the film. At that point, the robotic protagonist Sonny sketches its dream for the benefit of Will Smith, and it shuffles some loose notepaper on the lab workbench. The paper has the US Robotics letterhead, and is filled with scientific-looking schematics and stuff. But as one sheet of paper was uncovered for a second, I instinctively recognized a familiar symbol.

Triode tubes in a US Robotics schematic - as seen in the I, Robot movie

Triode SymbolHere is the capture of that frame, and what I glimpsed are the three circles. They’re fuzzy enough, but to a techie of my generation they’re unmistakable: these are the symbols of triode vacuum tubes. In fact, the parts list above the schematic names some of them as “805 or equivalent”; the 805 was a hefty power amplifier triode, as specified here.

So – in 2035 they will have positronic brains of incredible miniaturization, and they will also make use of the clunky glass tubes that were in use during World War II. Right.

Whoever prepared the props for this scene must’ve grabbed the schematics and text from some old technical manual… and it can’t even be a matter of product placement, since these tubes are no longer in serious use. Just sloppiness…

Apple World Domination: the iPhone Refrigerator

Amcor A7BC refrigeratorApple Computer’s incredibly talented design team has had a major influence on the design of contemporary mobile electronics: just visit a cellular phone store and you’ll see how all the companies are scrambling to copy the iPhone’s sleek look and feel, both the hardware and the software.

Well, apparently this influence goes beyond mobile devices. Today I was at a home appliance store, and to my amazement I saw the apparition in this photo. It is, clearly, a refrigerator; but its front looks exactly like an iPhone, from the black glass of the doors to the brushed metal band around them.

Apple is certainly not stopping at dominating the cellphone and computer markets. One must wonder what will come next? iPhone-like cars? Or maybe iPad-like Buildings? 🙂

One key to great customer support

This morning my notebook’s battery died an ignominious death, and I had to hurriedly procure a new one. Not a good start for the day.

I called the vendor’s customer support center, and plodded through the Interactive Voice Response (IVR) menu, fully expecting a harrowing experience. Instead, I was routed to a service rep who gave me the information I needed (well, it was not rocket science after all) but did it in a manner that completely undid the bad mood I was in. It’s hard to put a finger on it, but she was cheerful, confident, friendly, and really conveyed the feeling that she was proud to be able to solve my problem, and solve it fast. Basically this woman was transmitting good service vibes, and the positive mood was contagious.

I suppose it goes to this particular rep’s character and style, but the difference from service reps I usually talk to anywhere was impressive. The others were polite (or not) and doing a job; this one was enjoying it. What a difference this can make in the user experience!