I wrote before about the impact of a cheerful nature on the customer service experience. Well – here is another example.
We were visiting the Museum für Naturkunde in Berlin (recommended! A 200 year old Natural History museum, like the one at Dublin I wrote about once, but artfully modernized and with some really big dinosaurs thrown in!) It being in winter, we obviously headed first for the cloakroom where we dumped a few kilograms of insulation; and we started on the task of deciphering a sign on the wall to figure the fee we’d have to pay.
At which point the young lady at the counter, perceiving our linguistic struggle, said to us in English: “It costs only a smile!” … and she proceeded to illustrate with a charming one of her own, invoking a return in kind.
What a lovely welcome!