We rented a Ford Galaxy minivan for a day. Nice car, if you need the space. And such sophisticated controls… way too sophisticated for its own good, or for its users’, if you ask me.
Ford is very proud of its latest Human Machine Interface:
Human Machine Interface (HMI) -An upgraded instrument cluster plus a new steering wheel including toggle switches … take vehicle ergonomics to a new level. …
HMI is standard on all Ford S-MAX and Galaxy models. It is simple and intuitive to operate. It follows strict, straightforward and logical rules and combines critical areas of ergonomic development to optimize the interaction of the driver with the comfort and entertainment systems. …
The system enables a controlled dialogue between the driver and various support systems – radio, navigation system, Adaptive Cruise Control, and mobile phone.
So, my experience as a new user (remember, “intuitive” means a new user can figure it out without recourse to a manual): I wanted to zero the trip kilometer counter readout. After looking in vain for the standard push-rod near the odometer, I tried the 5-button toggle pad on the steering wheel hub, which turned out to control a multi-level menu system that eventually – after drilling maybe 3 levels down – let me clear the readout (not before forcing me through an ‘are you sure?’ confirmation). Pushing a standard button while driving is one thing; operating a complex multi-step interface, one which is different from car to car, is as silly as it is unsafe. I haven’t located the cruise control submenu, but the standard buttons on the wheel would certainly have been faster to use…
I suspect I may have figured it out wrong, and maybe there is a faster way to achieve this result via a different sub-menu. But then, I’m an experienced technologist; if I couldn’t do better at first try, your average driver would likely have done worse.
Another case in point: in this car, if you switch on the turn signal and change your mind, clicking the lever back to the center position will leave the signal on for 2-3 extra cycles. Not sure whether this is due to some ill-conceived “strict, straightforward and logical rule” the Ford designers applied, or whether the car’s computer is so busy doing other feats (polling the trip counter reset action?…) to respond faster. Either way, we were better off when the lever simply actuated a switch that directly controlled the blinking lamp.
Take note, Ford: you make excellent cars – please keep them simple to use!
Photo source: Wikimedia commons