Just got off the phone at a teleconference meeting hosted by some service in the USA. I was impressed by the logic of the automated system, which went something like this:
“Welcome to the ___ teleconference system. Please enter your passcode”.
<I did>
“The number you entered is <bla bla bla… all 9 digits read slowly>.
Please press one if this is the correct passcode, or two to re-enter the code”.
What on earth could make them think this is a good idea? Why not just test the number and only if it is incorrect ask for it again?!…
July 2, 2008 — 11:54 pm
fears of being dropped into the wrong teleconference, i’d expect.
July 3, 2008 — 8:21 am
Interesting idea, Charlie… though that implies massive paranoia: the number had 9 digits, so if they assign them at random (a good idea in any case) the likelihood of two conferences with numbers differing by a digit or two on the same day would be practically nil.
But then, not all paranoids are whizzes at math 🙂