Tag Archive for 'Sundries'

Fast food, fifties style

We have a McDonald’s in downtown Jerusalem (of course!), but within spitting distance of it there is another kind of fast food restaurant, one that is dear to the hearts of the city’s old time residents. It is the Ta’ami restaurant.

Ta'ami restaurant in Jerusalem

Ta’ami is a tiny restaurant: one room, opening right onto the sidewalk in Shamai street, with a few tables inside. A working man’s eatery, it has no “wait to be seated” rule; in fact, you walk right in and sit on any free chair – not table: unrelated customers are expected to share the same table. No fuss, no niceties, but wonderful food, starting with Hummus that many say is the best in the land (and many others violently disagree; Hummus connoisseurship tends to run to high emotions).

Albert MajarSo why is this a fast food joint? Well, here’s how this works: you go in, spy an empty chair, and as soon as your behind hits it, the waiter is at your side, rattling a list of dishes (though most regulars know what they want). You order, and in a minute or so your food is placed before you. No time wasted. But it goes beyond that, thanks to the legendary founder of Ta’ami, the late Mr. Albert Majar, whose photo adorns the wall. Albert came from Bulgaria around 1950, and started his family-run restaurant soon thereafter. His techniques of customer management were famous and cherished in our town. He’d go around the tiny hall and urge the clients to eat faster, to make room for more people to eat. His favorite phrase, “Swallow, don’t chew!”, became so famous that it is now the restaurant’s slogan. He also used to compact tables by switching people from table to table in mid-lunch, thereby freeing contiguous seats for people who came in groups. And so business was brisk, profits presumably grew, and a legend was born.

Not exacly the way they do it at McDonald’s… but what Hummus!

RosettaStone posts a blooper

Was looking up RosettaStone, that Rolls Royce of computer-based language teaching tools. They have a nice web site with demo videos and all – very handy. And they had a video there promoting their system, and as it zipped past something seemed wrong. I rewinded a bit and there it was: my native Hebrew language, in a pattern that made no sense at all. It took a second to resolve: they had the hebrew word for Succeed – written backwards, left to right.

Rosetta Stone Error

Of course it’s not uncommon to see a Windows program mess up the text direction of Hebrew (and, I suppose, other RTL languages) – after all, Redmond is not in Israel – but you’d expect a Languages school to catch this blooper…

Neat! A shopping cart with a magnifier!

We were in a large drugstore in Germany, when I noticed that all the shopping carts had a large magnifier lens attached to them, like this:

Magnifier on a Shopping Cart

Magnifier on a Shopping CartThe magnifiers were fitted in a sturdy and elegant holder, designed to allow the carts to be stacked in a row as usual.

This was a new one for me… and it took me a moment to figure out the reason: these guys wanted their clients – even the elderly with their imperfect vision – to be able to read the fine print on the medicine packages.

I admit I was impressed that they care!

How to keep your submarine straight

I was visiting the Intrepid museum in NYC (an aircraft museum housed in a retired aircraft carrier – a real treat!) and they had, as a bonus, a fifites-era submarine, the USS Growler, moored alongside the carrier. So I had to see that too (of course).

Submarines are always amazing from a design standpoint, given the intense constraints they have to accommodate. There were many complex pieces of machinery below deck, but one of them struck me with its simplciity. It was a “Ship clinometer, Type II – Heel”, and I snapped its photo for you.

Ship clinometer on submarine USS Growler

“Heel” is the inclination of a ship sideways, and this device tells the submariners how far their vessel is heeling away from the vertical. No need to explain how it works, of course… it’s a cousin of the humble (and equally useful) spirit level we have in our toolboxes. I imagine that today more sophisticated instruments exist, bristling with electronics and digital displays; but actually, this pair of curved glass tubes must’ve done just as good a job – the Growler carried nuclear missiles, and I’m sure its designers preferred its captain to know which way was up…

Newark airport signage… one more time!

We saw that Newark Liberty International airport has some serious problems keeping its electronic signs straight… here, and here. Well, here’s a third and (for now) last installment.

Baggage claim sign at Newark

This is the baggage claim area at the Continental domestic terminal where I landed coming in from San Francisco.

See the nice colorful sign identifying this baggage carousel, number 8,  as the one where luggage from flight CO449 is about to appear.

See the nice empty belt on carousel 8.

See the nice people thronging carousel 7 further back.

They’re retrieving their luggage, newly arrived  from flight CO 449 from San Francisco.

How nice…

More silliness at Newark

We saw how the electronic boards at Newark Liberty airport made the ridiculous omission of adjusting for the Daylight Savings move. Evidently this is not an exception: something is very wrong with that airport’s electronic signage.

These guys have an “Airtrain”, an internal elevated light rail system for moving between terminals. The train has two parallel tracks, and there are electronic signs at the stations to indicate which is which. Thus, the sign in the photo indicates that the train on the left goes to terminals A,B, and Parking areas 1 through 3; the other train goes to P4 and to the train link to NYC.

Newark Liberty Airport Airtrain sign

Except that they also had a backup system. They placed a uniformed woman with a loud voice that announced repeatedly: if you want to go to terminals A, B, and P1-P3 you must take the train on the right. The signs, so convenient and visible, were displaying the wrong information.

You’d think the lady, who was no doubt equipped with a cellular phone, could set the error straight in a jiffy by calling some control room; but that didn’t occur to anyone. And after all, who are you gonna trust: a computerized board, or a well-meaning person of your own species?

Check out my new Infomation Overload blog!

Yep… I started a second blog, this time one dedicated to my work specialty and passion: fighting Information Overload. It’s called “Challenge Information Overload” and you’re most welcome to read it here.

I plan to continue posting here on the Commonsense Design blog, albeit possibly at a somewhat lower update rate (there are only so many hours in a day :-) ).

The delight of postage stamps

Just got a letter from the UK, and it had this colorful stamp on it.

Postage Stamp

For an instant, I felt that special twinge of joy that an interesting stamp elicits; only after a moment did I remember that (a) I no longer collect stamps, not since I was a kid I don’t, and (b) none of my friends does, nor do they have kids that do that I might give the stamp to.

This is a shame, really, because postage stamps have a built-in ability to delight. They are often beautiful, they come from wondrous distant lands, they have a story to tell in their miniature image, and they are eminently collectible. In this way, every letter that you or your circle of friends and relatives received had the potential to surprise you with a “bonus”, a tiny capsule of serendipity where the stamps it bore could be boring or fascinating, depending on the luck of the draw.

All this may soon be over. I don’t know whether stamp collecting is on the decline (I suspect serious adult collectors do exist, but children may be more into video games these days). But the stamps themselves may soon be obsolete. People send less personal letters since the advent of email, and I’ve just read that the UK is planning postage stickers you can buy online and print out, and these have a bar code, not a picture (they also took out the queen’s ever-youthful profile we see in the stamp above, causing much consternation).

But meanwhile stamps still exist, and I know of one guy who makes full use of their joy-creating potential. He is a fellow History-of-Computing collector, and an eBay seller of slide rules; when I buy one from him it invariably arrives in an envelope covered with a mosaic of small-denomination stamps, each one different, all beautiful.

Postage stamps on envelopes

The riot of color is so cheerful that I collect these envelopes. What a nice way to delight one’s customers!

Couch potatoes vs. Movie theaters

One sign of the times is that movie halls are closing one by one around us, victims to the surge in electronic alternatives. We know this from direct observation – they really are closing – but I had an unexpected demonstration of this fact in a TV ad.

The ad was by the Hot cable company we subscribe to, and was aimed to convince us to use their Video on Demand service. It showed how difficult it supposedly is to get a movie without their VOD: it graphically showed how you need to go down 20 stairs to the street, walk a mile to the Videomat, check if it has a movie you want. No? Walk another mile to the video store, get the movie, walk back… you get the idea.

Nice ad, but what amused me is that 20 years ago they would’ve said “Go down 20 stairs, get in the car, ride downtown, and enter the movie theater”. These days, that just isn’t seen as a viable alternative! You’re expected to either slump on the couch in front of a cable movie, or rent a video and slump in front of that… and these guys want to deprive you of even the little exercise you’d get walking to the video store  :-(

Where Computing meets Pseudoscience

biorhythmcalculator.jpgJust posted a new article on my History of Computing site: Biorhythmic calculators.

I have three of these wondrous devices, mechanical servants to a debunked theory. They use three different design approaches to achieve the same goal, and their mechanisms are therefore composed of the same functional components implemented in completely different ways.

Go take a look!