Use consistent terminology, WebEx!

Used to be, at the beginning of every (face to face) meeting ten minutes would be wasted on getting the slide projector going. Today many meetings are virtual, but the same time is still wasted while people try to log into the shared meeting workspace…

A case in point: I’ve just participated in a meeting using WebEx to share documents across the world. Nice. But the meeting started ten minutes late, because it took me that time to wade through the invitation email and figure out what I had to do. Now, I’m not perfect, but I’m an experienced IT engineer… so what was this delay about?

The meeting invite email (which was quite lengthy, and included no less than seven links, of which I only needed two) told me to dial into a tollfree phone number to join the audio part. When I did that I was cheerfully welcomed by a machine that told me to dial my “access code or meeting number followed by the pound sign”. I started to scan the email frantically looking for a meeting number or an access code; none were to be seen. The message contained various long numbers, mostly inside the link URLs, so I tried those in random order. The one that finally worked was the last one I tried (naturally) and it was the number the message referred to as my “Session number“.

So yes, maybe I’m naive, but if they want me to dial a session number, couldn’t the recording say “Please dial your session number“? Or, better yet, “Please dial the session number found near the top of your invitation email”?

1 Response to “Use consistent terminology, WebEx!”

  1. 1 charlie

    if the person setting up the webex meeting did it correctly, it would have told you the meeting number and phone # to call in a popup when you signed into the webex session.

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