A few months ago I wrote about the surprisingly good customer service I received when my CardScan business card scanner died. Well, this was no accident, it seems.
The other day I installed the CardScan software on another computer and I noticed on the welcome dialog during installation the following fine print:
I was impressed. I install many software products, and most never go beyond offering a customer service pointer in case of trouble. Mr. Weyman’s invitation is much more positive and proactive, and I may take him up on it one day…
And on the same dialog they also say that you can return the product in the first 30 days for a no-questions-asked refund. These guys really understand customer orientation!