Comments on: I managed to browbeat an Interactive voice response system!

By: Chip Camden

Chip Camden — Mon, 13 Oct 2008 21:57:35 +0000

For DirecTV, as soon as they ask the reason for your call, say “DISCONNECT SERVICE!”. A friendly human will be on the line pronto.

By: Human or IVR? A reverse Turing Test! at Commonsense Design

Human or IVR? A reverse Turing Test! at Commonsense Design — Fri, 23 May 2008 08:33:05 +0000

[...] discussed a while ago how Interactive Voice Response (IVR) systems are being designed to be more human like. Well, the [...]

By: deanna

deanna — Thu, 27 Mar 2008 15:29:25 +0000

I am still alughing as I have had similar experiences. good to have the recognition. i often find myself yelling for the operator and I think 50%, maybe more, it works. If not pressing 0. I also try every number as in some instances they are tricky and use “3″ to get to the operator. Great post, enjoyed it and if only there was something useful they could provide for that 20 min wait. Maybe some services at our employer could learn too. travel reservation, IT support…..hmmm, should I continue?

By: Ilya Zeldes

Ilya Zeldes — Thu, 27 Mar 2008 03:45:05 +0000

Nathan, whenever I get to automated system which provides no usable option for me, I hit the “0″ key, sometimes twice. In most instances it works…
Thanks for inviting me to see your blog. I’ve enjoyed it.

By: Adam Greenberg

Adam Greenberg — Tue, 11 Mar 2008 13:28:49 +0000

Thanks for stopping by the Ifbyphone blog. This is a funny post – and it sounds like Continental Airlines has some decent IVR practices in place, but needs to let people know about the access to human help. Also, when you say once that you need a live person, they should transfer you right away.